Frequently Asked Questions
What is Grab Yours?
Grab Yours is an online store offering a range of useful, trending, and everyday products across different categories.
Where does Grab Yours deliver?
We currently deliver across India.
How much does shipping cost?
Orders below ₹299 have a flat shipping charge of ₹49.
Orders of ₹299 or more qualify for free shipping.
How long will my order take to arrive?
Orders are generally delivered within 5–8 business days from dispatch.
Delivery times may vary depending on your location and courier conditions.
Do you offer Cash on Delivery?
No. Grab Yours currently accepts prepaid online payments only. Cash on Delivery (COD) is not available.
What payment methods do you accept?
We accept the online payment methods available through our payment gateway at checkout.
Can I cancel my order?
You may request cancellation before your order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible at grabyours.in@gmail.com with your order number.
What if I receive a damaged or broken product?
If your product arrives broken, damaged, defective, or incorrect, contact us within 14 days of delivery.
Please provide your order number, photographs, and a clear unboxing video showing the package and product from the time of opening.
Our team will review your request and provide the appropriate resolution if the claim is approved.
Do I need an unboxing video?
For damaged, broken, defective, or incorrect products, an unboxing video is strongly required as evidence.
The video should clearly show the package before opening, the opening process, and the condition of the product immediately after opening.
Can I return a product if I simply change my mind?
Generally, no. Our return policy primarily covers products that arrive damaged, broken, defective, incorrect, or significantly different from what was ordered.
How will I receive my refund?
If your refund request is approved, the refund will generally be processed to the original payment method used for the order.
The time taken for the refund to appear may depend on your bank or payment provider.
How can I contact Grab Yours?
For questions about orders, products, shipping, returns, refunds, or cancellations, contact:
Please include your order number when contacting us about an existing order.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available.
If you have not received tracking information or need assistance, contact us at grabyours.in@gmail.com.
Grab Yours