Refund policy

Return & Refund Policy

Last updated: September 3, 2026

At Grab Yours, we want you to receive your order in good condition. If you receive a product that is broken, damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.

14-Day Reporting Period

Damage, defects, or other eligible product issues must be reported within 14 days of delivery.

Requests submitted after this period may not be eligible for a return or refund.

Unboxing Video

For damaged, broken, defective, or incorrect products, customers should provide a clear, continuous unboxing video showing:

  • The package before opening.

  • The condition of the package.

  • The package being opened.

  • The product being removed.

  • The condition of the product immediately after opening.

  • Any visible damage or defect.

The unboxing video helps us verify the condition of the product when it was received and process the claim efficiently.

We may also request photographs, order details, or other information necessary to evaluate the claim.

Eligible Returns

A return or refund may be considered when:

  • The product arrives broken or damaged.

  • The product is defective.

  • The wrong product has been delivered.

  • The product is significantly different from the product ordered.

The product and its original packaging should be retained until the issue has been reviewed.

Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Damage caused after delivery by the customer.

  • Normal wear and tear.

  • Misuse or improper handling.

  • Change of mind, unless otherwise specifically stated for the particular product.

  • Products that have been altered, used improperly, or intentionally damaged.

Certain products may have additional return restrictions, which will be mentioned on the relevant product page where applicable.

Refunds

If your return or refund request is approved, we will communicate the applicable resolution and refund process.

Approved refunds will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

How to Request a Return or Refund

Email us at:

grabyours.in@gmail.com

Please include:

  • Order number

  • Customer name

  • Description of the issue

  • Photographs of the product and packaging

  • Unboxing video, where available/required

Our team will review the request and provide further instructions.

Grab Yours reserves the right to review each return or refund request individually and determine eligibility based on the condition of the product and the information provided.