Return & Refund Policy

Last Updated: September 3, 2026

At Grab Yours, we want you to receive your order in good condition. If you receive a product that is broken, damaged, defective, or incorrect, please contact us as soon as possible.

14-Day Return Window

Eligible issues must be reported within 14 days of delivery.

Requests made after 14 days may not be eligible for a return or refund.

Eligible Returns

A return or refund may be considered if:

The product arrives broken or damaged.
The product is defective.
The wrong product was delivered.
The product is significantly different from the product ordered.

Unboxing Video

For damaged, broken, defective, or incorrect products, customers are required to provide a clear unboxing video as evidence.

The video should show:

The package before opening.
The condition of the package.
The package being opened.
The product being removed.
The condition of the product immediately after opening.

Please also provide clear photographs of the product and packaging when submitting your claim.

Non-Returnable Situations

Returns or refunds generally do not apply to:

Change of mind.
Products damaged through misuse or improper handling after delivery.
Normal wear and tear.
Products that have been intentionally damaged or altered.
Issues that are not related to a manufacturing defect, delivery damage, or incorrect product.

Individual products may have additional return restrictions, which will be mentioned on the relevant product page where applicable.